Customer Service

Shipping & Delivery
Please also note that the shipping rates for many items we sell are based on the size and quantity of items ordered. We ship most items via USPS Priority Mail. Most items, excluding pre-order items, ship within 24 hours your order; most arrive within 3-5 days.

Expidited UPS and FedEx shipping options are also available.

Returns & Exchanges

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To request a refund, please email cs@givingbackshop.com

You should expect to receive your refund within one week after the Giving Back Shop receives your package, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Payment, Pricing & Promotions
We accept the following payment methods:
- Visa, MasterCard, Discover, and American Express Credit/Debit Cards. 
- PayPal Express Checkout
All prices and promotions are subject to change.